Effective Date: 20/09/2024

At DENGCAP, it is our duty to protect the privacy and security of our customers and site visitors. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or uses our service.

1) Information We Collect:
• Personal Information: Name, email address, shipping address, billing information, phone number, and details related to your custom order.
• Order Details: Information related to your customization request, including images, text, and design preferences.
• Payment Information: We process payments via secure third-party payment processors. We do not store credit card details

2) How We Use Your Information:
We use the collected information for the following purposes:
• To process and fulfill your custom orders, including production, shipping, and handling.
• To communicate with you regarding your order status, provide customer support, and notify you of any updates.
• To ensure compliance with our design policies, including copyright verification when necessary.
• If you opt-in, to send promotional emails, newsletters, or offers. You can unsubscribe at any time.

3) How We Share Your Information:
We do not sell or rent your personal information to third parties. However, we may share your information with:
• Service Providers: Companies that assist with order fulfillment, such as shipping provider (Thailand Post) and payment processors.
• Legal Authorities: If required by law or in case of a legal dispute, we may disclose your information to comply with regulations or protect our rights.

4) Data Security:
• We take reasonable measures to protect your information from unauthorized access, theft, or misuse. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5) Links to other websites:
• Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

6) Your Rights:
• You have the right to:
• Request access to the personal information we hold about you.
• Request corrections or updates to your personal information.
• Request the deletion of your data, except when required for legal or contractual obligations.
• Opt out of receiving marketing communications at any time by clicking ‘unsubscribe’ in our emails or contacting us directly.

7) Changes To This Privacy Policy:
• We reserve the right to update this privacy policy at any time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the effective date at the top of this policy.

8) Contact Us:
• If you have any questions about this privacy policy or if you would like to exercise any of your rights, please contact us at:
Email: admin@dengcap.com